Refund policy

Shipping & Returns

At Le Réussi®, we are committed to delivering your order with care, transparency, and attention to detail.

Please review the following shipping and return information before placing your order.

Shipping Rates

Express shipping is $29.00 for U.S. orders regardless of order value. Free shipping on qualifying orders applies to standard shipping only.

Order Type Rate
U.S. Standard Shipping on orders of $100 or more Free
U.S. Standard Shipping on orders under $100 $9.99
U.S. Express Shipping $29.00

Free standard shipping applies to qualifying U.S. orders of $100 or more before taxes and discounts.

Additional shipping charges may apply for oversized packages, heavier shipments, or international destinations.

International customers are responsible for applicable:

  • duties,
  • taxes,
  • customs fees,
  • and import charges.

Currency exchange rates and customs policies may vary by country.

Processing & Shipping Times

Ready-to-ship orders are typically processed within 1–5 business days.

Standard shipping delivery estimates:

  • 3–7 business days within the United States after shipment.

Express shipping delivery estimates:

  • 1–3 business days after shipment. Express shipping speeds up transit only and does not shorten processing or made-to-order production time.

Please note:

  • processing timelines may increase during launches, holidays, or promotional periods,
  • Shipping timelines are estimates only and not guaranteed.

Made-to-order and pre-order items have separate production timelines listed on the product page.

Made-to-Order & Pre-Order Shipping

Certain Le Réussi® pieces are crafted or reserved specifically upon purchase.

For:

  • made-to-order,
  • pre-order,
  • or limited-release products,

estimated production and shipping timelines are listed on each product page.

These timelines are approximate and may vary due to:

  • craftsmanship,
  • material sourcing,
  • production scheduling,
  • or logistics delays outside our control.

Orders containing both ready-to-ship and made-to-order items may ship together unless otherwise arranged.

Return Policy

We want you to love your purchase. Return requests for eligible items must be submitted within 14 days of the original delivery date.

To qualify for a return:

  • items must be unworn,
  • unaltered,
  • undamaged,
  • and returned in original packaging with tags attached.

Le Réussi® reserves the right to refuse returns that do not meet these conditions.

The First Piece Promise — Made for You

New to Le Réussi®? We want your first Made for You experience to feel comfortable. First-time Le Réussi® customers may request a return of eligible Made for You (made-to-order) pieces within 14 days of delivery for a refund to the original payment method, with no restocking fee.

For returning clients, eligible Made for You pieces may be exchanged or returned for store credit when requested within 14 days of delivery.

Pieces must be unworn, unaltered, undamaged, and returned in their original packaging with original tags attached. Return shipping is the customer’s responsibility unless the item received was incorrect or damaged. Contact info@lereussi.com before returning your piece for return instructions.

This policy applies store-wide to eligible Made for You pieces, including the bronze Fall 2026 collection. Made-to-order status alone does not make a piece final sale. Eligible Made for You pieces remain covered by the First Piece Promise even when the purchase button or product page calls them pre-orders. The exclusions below still apply. Altered pieces are not eligible for return, so please contact Client Services before arranging alterations.

Non-Returnable Items

The following items are considered final sale and are not eligible for return or exchange:

  • pre-order items other than eligible Made for You pieces covered by the First Piece Promise,
  • customized or personalized items,
  • gift cards,
  • and products marked Final Sale or Non-Returnable.

Late Returns

Return requests submitted after the 14-day request period may be accepted at our discretion.

Approved late returns may be eligible only for:

  • store credit,
  • or partial refund.

Late returns accepted beyond the return window may be subject to a partial refund reduction.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or damaged.

We recommend using a trackable shipping service, as Le Réussi® is not responsible for lost return packages.

Return requests may be initiated through your customer account or by contacting:
info@lereussi.com

Gift Returns

Eligible gift returns will be issued as Le Réussi® store credit or a digital gift card.

Refunds to the original payment method may only be issued to the original purchaser.

Refund Processing

Once your return is received and inspected, approved refunds will be processed to the original form of payment.

Please allow:

  • 3–7 business days for refund processing,
  • plus additional time required by your financial institution.

Original shipping charges are non-refundable unless required by law.

Refused Deliveries & Returned Packages

Packages refused by the customer or returned due to incorrect shipping information may be subject to:

  • return shipping fees,
  • reshipment fees,
  • or partial refund deductions.

Customers are responsible for providing accurate shipping information at checkout.

Price Adjustments

Le Réussi® does not offer price adjustments on previous purchases.

Promotional pricing and limited-time offers apply only during the active promotional period.

Contact

For shipping or return questions, please contact:

Le Réussi®
Houston, Texas, USA
Email: info@lereussi.com
Website: www.lereussi.com